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Repairs for Physically Broken Phones (and warranty issues)

it. That is considered physical damage. If the user just wiggled the charger too much because they use

make sure the features and services work before you give it to the user. Send back the old transceiver in the

transceiver will arrive with a return mailer (dependent on your carrier, it may or may not be pre-paid return

postage). Once the replacement unit arrives make sure you DO NOT THROW THE MAILER AWAY! Swap the

Black Book of Wireless

Out of Warranty:

them and you keep the unit that they sent you so don't expect to receive the defective one back.

mail you a refurbished transceiver only (which is handset with no battery, no battery cover and no SIM if

applicable) of the same model. If the model has been discontinued you may get the next model up. This

Verizon are the only carriers I know of that offers a Service and Repair option where you can go in to select

hear me, my device does not recharge, I can't see anything on my screen or my keys stick.

looks like it is bent because someone tried to FORCE the charger in 17 times before they realized they were

Repairs for Physically Broken Phones (and warranty issues)

their device a lot then that will be covered under warranty. How a warranty exchange works is you call into

return mailer within 5 days to avoid being billed for the unit. The repair depot keeps the unit that you sent

repaired by the manufacturer, but there will be a fee associated with it.

swap the SIM to transfer the phone number, in the event that it is not a SIM based handheld you need to call

working, trackwheel or thumball on the BlackBerry and sometimes the charging port. If the charging point

customer care and have them switch the phone number over to the replacement device. Test the unit to

working.' Hardware related issues are usually things like, I cannot hear out of my earpiece, people cannot

not physical damage. Manufacturer defect would be things like: earpiece not working, microphone not

All new phones come with a one year warranty. To verify if the device is in warranty you will need to contact

In the event that you have a manufacturer defect but the device is out of warranty you can have the unit

As the majority of the units are usually purchased through the carrier, if you contact the carrier with an out

stores and swap a device and the price you pay (if any) for that replacement handheld is dependent on

walk you through a short series of diagnostics. Provided the unit qualifies for warranty exchange, they will

manufacturer directly to arrange to send the broken handheld in at your expense.

You will have to call the

malfunction and they are not going to know what, when, where, why or how it happened. `It just stopped

Little

Whether due to a warranty issue at no fault to the user or physical damage, one thing you can count on is

with any small electronic device that's heavily used every day by human beings there is going to be a

plugging it in upside down...that is exactly what is happened and if it is completely bent out of place, forget

the carrier and provide them with the IMEI/ESN of the device. Warranty covers manufacturer defect and

OOOPS Skadoops! Accidents happen.

customer care and ask for the Warranty Exchange department. They will verify if the unit is in warranty and

of warranty issue their suggestion will be to purchase a new device to replace the defective one. Sprint and

user's device and phone number onto the replacement. If it is a SIM based handheld, all you need to do is

whether or not you subscribe to their Service Plan.

In-Warranty: